Welcome.
Pick a module to get started.
Dashboard
How your avatar is being used, and how well it answers.
Questions per day
When people ask
Languages asked in
Which specialist answered
Trainings
Every avatar you have trained, each with its own knowledge, look and voice. Pick one to configure it.
Avatar minutes today
Estimated at $0.10/min. Reconcile against the LiveAvatar dashboard before quoting a real figure.
Appearance & behaviour
How the avatar looks, sounds and speaks to visitors.
How it looks and sounds
Chosen here by you — visitors cannot change it.
Preview speaks this avatar’s greeting in the chosen voice.
Enter IDs manually
For a custom avatar or voice not in the list above.
An avatar of a real person
Your CEO, a spokesperson or a presenter. Stratagile makes it for you and links it here, usually within two working days. Only your organisation can see or use it.
Request a new avatar
Facing the camera, head and shoulders, even light, plain background, no sunglasses. JPG, PNG or WebP, up to 10 MB.
2 minutes of them talking to camera, plus a short clip of them saying they agree to an AI avatar being made. Share a Google Drive, Dropbox or OneDrive link.
Branding
How this avatar’s widget looks on your website. Saved with the Save button.
PNG, JPG or WebP up to 1 MB — square works best. Shown instead of the initials.
What it says
Specialists
Split the knowledge into areas, so each question reaches the right expert.
Each specialist owns a slice of the knowledge base. Questions are routed to whichever can answer them, and the avatar speaks the combined answer in one voice. No specialists = a single shared knowledge base.
Add a specialist
Knowledge base
Everything the avatar answers from: documents, videos, web pages and text.
Upload a document
PDF, DOCX, TXT or MD — up to 25 MB.
Upload a video
MP4, MOV, WEBM, MKV or audio — up to 500 MB. The speech is transcribed with timestamps, so the avatar can answer from what is said in the video.
Fetch from the web
Paste text
Indexed documents
Presentations
Decks the avatar presents slide by slide, and answers questions about.
Upload a presentation
PowerPoint (PPTX) or PDF — up to 100 MB. AI then writes what the avatar says over each slide; you can edit every description.
Your presentations
Scenarios
Practise real conversations: the avatar plays a character, then scores the trainee.
New scenario
Scenarios
Results
Conversations
What visitors talk about, how they feel, and what the avatar could not answer yet.
Visitor mood
Trending topics
Questions it could not answer
Live chats
Visitors who asked to talk to a person. While this console is open, you count as available.
Chats
No chat selected
When a visitor asks for a person, they appear on the left and you hear a chime.
Live chat settings
The avatar offers a person only while someone from your team has this console open. It hands over when the visitor asks for a person, or says yes when the avatar offers one because it cannot help.
Leads
Contact details visitors gave the avatar, ready for your team to follow up.
Collect contact details
The avatar asks for them in conversation — no form. It answers first, asks once, and never pushes if the visitor says no.
Integrations
Send conversations and alerts to Zapier, Make, your CRM or your own server.
Webhooks
A webhook is a web address that is told, automatically, when something happens with this avatar.
Add a webhook
What gets sent
A JSON POST. Zapier (“Catch Hook”) and Make (“Custom webhook”) accept it as it is.
To check a message really came from here, compute HMAC-SHA256 of
timestamp + "." + body with the webhook’s secret and compare it with the
v1 value in the X-Stratagile-Signature header (t=…,v1=…).
Privacy
What visitors agree to, how long their conversations are kept, and requests to see or erase their data.
Consent notice
Shown before the chat starts. The visitor agrees before anything is recorded, and each acceptance is logged.
Keep conversations for
Older conversations, their summaries, leads and training attempts are deleted automatically, several times a day.
Visitor data requests
When someone asks what you hold about them, or asks for it to be erased: search by their email, phone, name or anything they typed, then export or delete their conversations.
Embed
Put the avatar on any website with one line of code.
Paste this into the client's site. The avatar appears as a launcher button in the corner.
Clients
Organisations using the platform. Each sees only its own avatars and data.
Each client is an organisation. Their avatars, knowledge base and statistics are visible only to them.
Add a client
Team
People who can sign in, and what they are allowed to do.
Invite someone
Avatar requests
Clients asking for an avatar of a real person. Make it in the LiveAvatar dashboard, then link it here.
Requests
Custom avatars in the LiveAvatar account
Each one is offered only to the client it is linked to. An unlinked one can't be used by anyone.
Audit log
Who changed what, and every export or deletion of visitor data.
Usage & cost
What this training used of the AI services: answering, voice, video and knowledge indexing.
Cost per day
Where it goes
By service
Knowledge indexing
What each document, web page or video used to be read and indexed.
All clients
No training selected
Choose one from Trainings, or create your first.